Refund policy

Return and Refund Policy

Last updated: 17 July 2026

Thank you for shopping with ARMANO.

We want you to be satisfied with your purchase. You may request a return, exchange, or size change according to the conditions below.

1. Return and Exchange Period

Returns, exchanges, and size changes must be requested within 7 days from the purchase date.

Requests submitted after the 7-day period may not be accepted.

2. Return and Exchange Conditions

To qualify for a return or exchange, the item must be:

  • Unused and unworn.
  • In its original condition.
  • Returned in its original packaging.
  • Complete with all tags, labels, and accessories.
  • Accompanied by the order number or proof of purchase.

ARMANO reserves the right to reject any item that has been worn, used, damaged, altered, marked, or returned in an unsuitable condition.

3. Size Exchanges

You may request a size exchange within 7 days from the purchase date.

Size exchanges are subject to product availability. If the requested size is unavailable, our team will contact you to discuss the available options.

4. Custom-Made Products

Custom-made or personalised products cannot be returned or exchanged unless they are defective, damaged, or different from what was ordered.

5. Return and Exchange Delivery

Customers are responsible for return or exchange delivery charges unless the item received is defective, damaged, or incorrect.

Our customer service team will provide the necessary return or exchange instructions after reviewing your request.

6. Defective, Damaged, or Incorrect Items

Please contact us immediately if you receive an item that is defective, damaged, or incorrect.

Please provide:

  • Your order number.
  • Clear photos or videos of the item.
  • A brief description of the issue.

After reviewing your request, ARMANO may arrange a replacement, exchange, or refund, depending on the situation.

7. Refunds

Once the returned item has been received, inspected, and approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, the refund may take approximately 3–15 business days to appear in your account.

8. Non-Returnable and Non-Refundable Cases

A return, exchange, or refund may not be accepted when:

  • The item has been used.
  • The item has been damaged, altered, or marked by the customer.
  • The original packaging, tags, labels, or accessories are missing.
  • The request is submitted after the 7-day period.
  • The item is custom-made or personalised, unless it is defective.
  • The item was purchased as part of a final sale or clearance offer and was clearly marked as non-returnable.

9. Contact Us

To request a return, exchange, refund, or size change, please contact us and provide your order number.

ARMANO
Email: info.armanoqa@gmail.com
WhatsApp: +974 5998 8242
Location: Qatar