Frequently Asked Questions

How can I contact ARMANO?

You can contact us by email at info.armanoqa@gmail.com or through WhatsApp at +974 5998 8242. Our customer service team will be happy to assist you with any questions or requests.

Where does ARMANO deliver?

We currently deliver to all areas within Qatar.

Delivery to GCC countries is coming soon.

Where do you ship from?

All ARMANO orders are prepared and shipped locally from Qatar.

How long does delivery take?

Orders are normally delivered within 24 hours across Qatar.

Delivery may take slightly longer during weekends, public holidays, promotional periods, or when additional order confirmation is required.

Can I change or cancel my order?

Yes, no problem. Please contact us as soon as possible through WhatsApp at +974 5998 8242, and our team will assist you with changing or cancelling your order.

What payment methods do you accept?

We accept secure online payments using major credit and debit cards.

Depending on availability, you may also pay by cash, bank card, or Apple Pay upon delivery.

When will my order be processed?

Orders are usually processed shortly after confirmation.

Our team may contact you by phone or WhatsApp to confirm your order details, delivery location, size, or preferred payment method.

How can I track my order?

Our team will contact you when your order is confirmed and ready for delivery.

For delivery updates, please contact us through WhatsApp at +974 5998 8242 and provide your order number.

What if I do not receive my order?

Please contact us through WhatsApp at +974 5998 8242 and provide your order number.

Our team will check the delivery status and assist you as quickly as possible.

Will I be charged customs duties or taxes?

There are no customs or import charges for orders delivered within Qatar.

Delivery to GCC countries is coming soon. Any applicable delivery fees, customs duties, or taxes will be explained when GCC delivery becomes available.

What is your return and exchange policy?

Returns and exchanges are accepted within 7 days of the purchase date, provided that:

• The item is unused and in its original condition.

• The original packaging is included.

• The item has not been worn, damaged, altered, or marked.

• Custom-made or personalised items cannot be returned unless they are defective.

All returned items are subject to inspection and approval by the ARMANO team.

How do I return or exchange an item?

Please contact us through WhatsApp at +974 5998 8242 or by email at info.armanoqa@gmail.com.

Provide your order number and the reason for the return or exchange. Our team will guide you through the process.

Can I exchange my size?

Yes. Size exchanges are accepted within 7 days of the purchase date, provided that the item is unused, in its original condition, and returned with its original packaging.

The replacement size is subject to availability.

What if the item I received is defective, damaged, or incorrect?

Please contact us immediately through WhatsApp and provide your order number along with clear photos or videos of the item.

Once the issue is verified, our team will arrange a suitable replacement, exchange, or refund.

When will I receive my refund?

Once the returned item has been received, inspected, and approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, refunds may take approximately 3–15 business days to appear in your account.