FAQs

How can I contact ARMANO?

You can email us at support@armano.qa and our customer service team will be happy to assist you with any questions or requests.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from our fulfillment partners based in the region, depending on your order destination.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing your order.
Requests made after this time may not be accepted. Orders can be returned for a refund after delivery in accordance with our return policy.

What payment methods do you accept?

We accept all major credit and debit cards (VISA, Mastercard, AMEX) as well as secure online payment options such as PayPal and express checkout services.

When will my order be processed?

All orders are processed on business days, Monday through Friday.
Orders are typically processed within 1–3 business days and shipped shortly after processing.
Please allow additional time during holidays or promotional periods.

How long will it take to receive my order?

Delivery times vary by location.
Most orders are delivered within 7–14 business days after shipping.
In some cases, delivery may take longer depending on your location and customs processing.

What if I don’t receive my order?

If you do not receive your order within 30 days of shipment, please contact us and we will review your case and arrange a replacement or refund where applicable.

Will I be charged customs duties or taxes?

Prices displayed on our website do not include customs duties or import taxes.
Depending on your country, additional charges may be applied by local customs authorities upon delivery.
These charges are the responsibility of the customer and are not covered by ARMANO.

How do I return an item?

To initiate a return, please contact us at support@armano.qa with your order number and reason for return.
Our team will guide you through the return process.

What if the item I received is defective, damaged, or incorrect?

If you receive an item that is defective, damaged, or incorrect, please contact us immediately.
Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method once the returned item is received and approved.
Depending on your bank or payment provider, refunds may take 7–10 business days to appear in your account.