Yes—this policy needs updating. The main corrections are:

• Change the contact details to info.armanoqa@gmail.com and +974 5998 8242.

• Remove the old email, phone number, and incomplete address.

• Add WhatsApp communications, delivery information, payment providers, and delivery partners.

• Clarify that ARMANO does not directly store complete payment-card details.

• Replace the broken “Shopify Privacy Portal Link” wording.

• Update the effective date.

Shopify recommends customising the policy according to your actual store settings and apps. Qatar also has a personal-data privacy law, Law No. 13 of 2016. This is a practical store policy rather than formal legal advice. (Shopify)

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Privacy Policy

Last updated: July 17, 2026

ARMANO operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience. Our website is powered by Shopify, which enables us to provide these services.

This Privacy Policy explains how ARMANO collects, uses, stores, and shares your personal information when you visit our website, place an order, communicate with us, request customer support, or otherwise use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with ARMANO, we may collect the following types of personal information:

Contact and delivery information

This may include:

• Your name.

• Email address.

• Phone number.

• Billing address.

• Delivery address.

• Location information that you voluntarily provide for delivery purposes.

Order and transaction information

This may include:

• Products viewed or purchased.

• Items added to your cart.

• Order number and order history.

• Product size, colour, and other selected options.

• Returns, exchanges, refunds, or cancellations.

• Delivery and payment status.

Payment information

Payments are securely processed by Shopify and our authorised payment providers.

Payment information may include:

• Payment method.

• Billing information.

• Transaction confirmation.

• Payment status.

• Limited card information provided by the payment processor.

ARMANO does not intentionally collect or store complete credit-card or debit-card numbers.

Please do not send complete card information, passwords, or other sensitive financial information through WhatsApp, email, or social media.

Account information

When customer accounts are available, we may collect:

• Username or login information.

• Saved addresses.

• Preferences and settings.

• Account activity.

Communications with ARMANO

We may collect information you provide when contacting us through:

• Email.

• WhatsApp.

• Telephone.

• Social media.

• Website forms.

• Customer-support messages.

This may include your order number, questions, feedback, photos, videos, return requests, or information about a defective or incorrect product.

Device and website-usage information

When you use our website, certain information may be collected automatically, including:

• IP address.

• Browser type.

• Device type.

• Network connection.

• Website pages visited.

• Date and time of access.

• Shopping and browsing activity.

• Cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us, create an account, or submit information.

• Automatically when you visit or interact with our website.

• Through cookies and similar technologies.

• From Shopify, payment providers, delivery partners, customer-support providers, and other companies that help us operate our business.

• From advertising, analytics, or social-media platforms, where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and delivering orders

We use your information to:

• Confirm and process your order.

• Process payments.

• Prepare and deliver your products.

• Confirm your delivery address and location.

• Contact you regarding delivery.

• Manage returns, exchanges, size changes, and refunds.

• Provide order and delivery updates.

Customer service and communication

We may communicate with you through email, telephone, WhatsApp, or other available channels to:

• Respond to your questions.

• Confirm order details.

• Provide customer support.

• Arrange delivery.

• Manage returns or exchanges.

• Resolve complaints or product issues.

Marketing and promotions

Where permitted by law, we may use your contact information to send:

• New-product announcements.

• Promotional offers.

• Discount codes.

• Abandoned-cart reminders.

• Marketing messages by email, WhatsApp, SMS, or other communication channels.

You may ask us to stop sending promotional messages at any time.

We may still send necessary non-promotional messages relating to your orders, payments, delivery, returns, or customer-support requests.

Improving our services

We may use information to:

• Improve our website.

• Understand how customers use our store.

• Improve our products and customer service.

• Recommend relevant products.

• Measure advertising and promotional performance.

• Identify technical issues.

Security and fraud prevention

We may process personal information to:

• Verify transactions.

• Detect and prevent fraud.

• Protect customer accounts.

• Investigate suspicious or unlawful activity.

• Protect ARMANO, our customers, and our service providers.

Legal and regulatory purposes

We may process information when necessary to:

• Comply with applicable laws and regulations.

• Respond to valid requests from government or law-enforcement authorities.

• Enforce our policies and agreements.

• Establish, exercise, or defend legal claims.

• Resolve disputes.

4. Cookies and Similar Technologies

ARMANO, Shopify, and our authorised service providers may use cookies and similar technologies to:

• Keep the website functioning correctly.

• Remember your preferences and shopping cart.

• Improve website performance.

• Understand website traffic and customer behaviour.

• Prevent fraud and improve security.

• Provide and measure advertising, where permitted.

You may manage cookies through your browser settings or any cookie-preference tools displayed on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. How We Share Personal Information

We may share personal information only when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Shopify

Our store is hosted and supported by Shopify. Shopify processes information relating to your access to and use of our store.

Payment providers

Payment details may be shared with authorised banks, payment gateways, and payment-processing providers to complete transactions, issue refunds, and prevent fraud.

Delivery partners

We may share your name, phone number, address, order details, and delivery location with authorised delivery companies or drivers to complete your delivery.

Customer communication providers

We may use authorised customer-support and messaging providers, including WhatsApp and related service providers, to communicate with you and manage customer enquiries.

Technology and service providers

We may share information with companies that assist us with:

• Website hosting.

• Data storage.

• Order management.

• Inventory management.

• Customer service.

• Analytics.

• Fraud prevention.

• Advertising and marketing.

Legal authorities

We may disclose personal information where required by law, court order, government request, or valid legal process.

Business transactions

Information may be transferred as part of a merger, sale, restructuring, acquisition, or transfer of all or part of the ARMANO business, subject to applicable legal requirements.

6. Relationship With Shopify

Our online store is powered by Shopify.

Information submitted through our website may be processed by Shopify and its authorised service providers to provide checkout, payment, security, hosting, analytics, and other store services.

Shopify may process information in countries outside Qatar. Shopify’s handling of personal information is governed by its own privacy policies and privacy controls.

Customers may learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

7. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Qatar.

Where required, appropriate safeguards will be used to protect personal information when it is transferred internationally and to ensure that it is handled in accordance with applicable privacy laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services.

• Maintain transaction and business records.

• Manage returns, exchanges, and refunds.

• Provide customer support.

• Comply with tax, accounting, legal, and regulatory obligations.

• Prevent fraud.

• Resolve disputes.

• Enforce our policies and agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Security

We use reasonable administrative, technical, and organisational measures to protect personal information.

However, no website, online transaction, storage system, or communication method can be guaranteed to be completely secure.

Customers are responsible for protecting their account information and should not share passwords, verification codes, complete card details, or other sensitive information with anyone.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to certain uses of your information.

• Request information about how your personal information is used.

• Request a copy of certain personal information.

• Opt out of promotional communications.

These rights may be subject to legal limitations or exceptions.

We may request information to verify your identity before processing a privacy request.

11. Marketing Preferences

You may stop receiving marketing emails by using the unsubscribe option included in the message.

To stop receiving promotional WhatsApp or SMS messages, you may reply with a request to unsubscribe or contact us directly.

Opting out of marketing will not prevent us from sending important communications concerning your order, payment, delivery, return, exchange, or refund.

12. Children’s Privacy

Our website is intended for customers who have the legal capacity to make purchases.

We do not knowingly collect personal information directly from children who are not legally permitted to use the services without the involvement of a parent or legal guardian.

A parent or legal guardian may contact us to request the deletion of personal information submitted by a child.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.

ARMANO is not responsible for the privacy, security, content, or practices of third-party websites or services.

Customers should review the privacy policies of any external service they choose to use.

14. Complaints

Please contact us if you have concerns or complaints regarding how we collect, use, or protect your personal information.

We will review your request and respond within a reasonable period, subject to applicable legal requirements.

You may also have the right to submit a complaint to the appropriate data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business practices.

• Changes to our website or services.

• New service providers or technologies.

• Operational requirements.

• Legal or regulatory requirements.

The updated version will be published on our website with a revised “Last updated” date.

16. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

ARMANO
Website: armano.qa
Email: info.armanoqa@gmail.com
WhatsApp: +974 5998 8242
Business location: Qatar